Social Media Monitoring & Management

by: Tara

Monday, August 15th, 2011

Conversations about your brand continue when you close the doors for the night. Customers expect now more than ever to conduct business on their terms, and that means when it is convenient for them. With the shift to online banking in full swing, customers are more frequently reaching out to their financial institution on the weekends or evenings via social media hoping, and some expecting, to receive a response. There are 3 common questions about social media monitoring which we receive.